Shell Energy logoTexas retail electric provider

Shell Energy Review: Electricity Plans and Rates

Exited Texas residential market in March 2025.

Founded 2017 (acquired MP2 Energy) · Houston, TX (formerly) · PUCT certificate #10174

Plan prices
As of November 8, 2026, Oncor area
PUCT certificate
#10174
Founded
2017 (acquired MP2 Energy)
Headquarters
Houston, TX (formerly)

Plans

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Shell has no plans in our Oncor-area list today.

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Complaints

Shell complaints to the PUCT

Complaints customers filed with the Public Utility Commission of Texas, the state regulator.

Where customer counts are available, the record shows complaints per 10,000 customers, so a large provider and a small one compare fairly. The breakdown shows what customers complained about.

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About

About Shell Energy

Shell Energy entered the Texas residential market through its MP2 Energy acquisition in 2017 and Pulse Power acquisition in 2021. The company exited the Texas residential market in March 2025, selling its customer base to NRG Energy.

Company facts

Founded
2017 (acquired MP2 Energy)
Headquarters
Houston, TX (formerly)
Parent company
Shell plc
PUCT certificate
#10174
Customer service
1-844-674-3557

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Questions

Shell questions

Did Shell Energy leave Texas?

Yes, Shell Energy sold its Texas residential electricity business to NRG Energy in March 2025.

What happened to Shell Energy customers?

Former Shell Energy residential customers were transitioned to NRG Energy-owned providers.

Similar providers

Providers similar to Shell

Each one’s plans in the Oncor area today, at 1,000 kWh with delivery included.

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Sources

Where these figures come from

Plan prices are read from live plan data, all-in at the stated usage with delivery included, taxes not included. Each plan’s Electricity Facts Label is the binding document.

Profile updated December 29, 2025 by ElectricRates.org Editorial Team.

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