Cirro Energy
Best Mobile App 100% GreenEstablished Texas provider since 2001 with award-winning mobile app
Available Plans
Overview
Pros & Cons
Strengths
4- Competitive low fixed rates
- Award-winning mobile app (4.9 stars)
- Simple straightforward pricing
- Backed by NRG Energy since 2014
Watch Out For
5- A+ BBB rating but 1.2/5 customer review score
- Customer service complaints
- Some billing and payment posting issues
- Aggressive disconnection policies reported
- ⚠️ Reports of reps making false claims about competitor rates to discourage switching
About Cirro
Cirro Energy was founded in 2001, one year before Texas deregulated its electricity market. The company was acquired by NRG Energy in 2014 and now serves over 150,000 customers.
Plans & Pricing
Cirro offers simple fixed-rate plans without complex tiers or gimmicks. Plans range from 12 to 24 months.
Rate Analysis
Cirro rates typically range from 9.5¢ to 11.5¢ per kWh, generally below market average.
Customer Experience & Reviews
Cirro's customer service is a mixed bag. The mobile app genuinely earns its 4.9-star rating—easy payments, usage tracking, all the basics. But phone support draws complaints. ⚠️ A word of caution: Some Texas shoppers have reported Cirro reps making misleading claims to discourage switching. One common tactic: telling customers that PowerToChoose rates "don't include delivery charges" (they do—the 1,000 kWh rate shown includes TDU fees). Always verify rates on PowerToChoose.org yourself. The BBB gives Cirro an A+ rating for responsiveness to complaints, but their actual customer review scores hover around 1.2/5—a significant gap that suggests recurring issues.
Customer Feedback
What Customers Like
"Best mobile app for managing my electricity account."
App Store
Common Concerns
"Rep told me PowerToChoose rates don't include delivery charges to make their rate seem competitive. That's false—PowerToChoose rates at 1,000 kWh include TDU fees."
Reddit r/TexasEnergyShopping
Frequently Asked Questions
Is Cirro Energy a good company?
Cirro has competitive rates and an award-winning app, but has received complaints about customer service. They have an A+ BBB rating but low customer review scores.
Source: BBB
Who owns Cirro Energy?
Cirro Energy was acquired by NRG Energy in April 2014. NRG also owns Reliant, Green Mountain Energy, and Direct Energy.
Source: NRG Energy
Similar Providers
Sources
Verified- PUCT Provider Search · 2025-12-29
- Cirro Energy Website · 2025-12-29
- BBB Profile · 2025-12-29
- Reddit r/TexasEnergyShopping · 2026-01-26
Last updated 2026-01-26. Written by ElectricRates.org Editorial Team.