Privacy Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
1. Information We Collect
We collect information necessary to facilitate energy supply switching:
Account Information:
- Name, address, email, phone number
- Utility account numbers and service addresses
- Historical energy usage data (when provided)
- Utility bill information
Energy Market Data:
- Current utility provider
- Rate classifications
- Contract terms with existing suppliers
- Usage patterns
Transaction Information:
- Enrollment records
- Switching history
- Communication preferences
2. How We Use Your Information
- To evaluate competitive energy supply options
- To enroll you with selected energy suppliers
- To monitor rates and execute switches when beneficial
- To communicate about your energy service
- To comply with state regulatory requirements
3. Information Sharing
We share your information with:
- Energy Suppliers: To complete enrollments and switches
- Utility Companies: To verify account information and process changes
- PowerKiosk: Our technology partner who processes enrollments
- State Regulators: As required by law
- Service Providers: Who assist with our operations under confidentiality agreements
We do NOT sell your personal information to third parties for marketing purposes.
4. Data Retention
We retain your information for:
- Active accounts: Duration of service plus 7 years
- Cancelled accounts: 7 years per regulatory requirements
- Marketing communications: Until you unsubscribe
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion (subject to regulatory retention requirements)
- Opt-out of marketing communications
- Revoke authorization for energy switching
6. Security
We implement industry-standard security measures including:
- SSL encryption for data transmission
- Secure servers for data storage
- Limited access controls
- Regular security audits
7. Third-Party Services
Our service involves coordination with utility companies and energy suppliers who have their own privacy policies.
8. Changes to This Policy
We will notify you of material changes via email or website notice.