Regulatory Information and Compliance
Important regulatory information for customers in deregulated energy markets
Ohio Public Utilities Commission
ElectricRates.org operates under Ohio's Electric Choice program as authorized by the Public Utilities Commission of Ohio (PUCO).
PUCO Contact Information:
Consumer Hotline: 1-800-686-7826
🌐 Website: www.puco.ohio.gov
Address: 180 E. Broad St., Columbus, OH 43215
Your Rights as an Ohio Consumer
- Choice: You have the right to choose your competitive retail electric service provider
- Default Service: You may return to your utility's default service at any time
- No Service Interruption: Switching suppliers does not affect your electric service reliability
- Slamming Protection: Suppliers cannot switch your service without authorization
- Dispute Resolution: File complaints with PUCO if issues arise
Energy Choice Program Rules
- Suppliers must be certified by PUCO
- Contracts must clearly state all terms and conditions
- Rescission rights apply to door-to-door and telephone sales
- Environmental disclosure information must be provided
Aggregation Information
Some Ohio communities have governmental aggregation programs. If you're in an aggregation, different rules may apply.
Important Notices
- Apples to Apples Comparison: Visit energychoice.ohio.gov for official rate comparisons
- Price to Compare: Your utility's "Price to Compare" changes periodically
- Generation vs. Distribution: You only choose generation supply; your utility still delivers electricity
Complaint Process
- Contact us first: support@electricityrate.com
- If unresolved, contact PUCO: 1-800-686-7826
- You may also contact the Ohio Attorney General: 1-800-282-0515
Additional States
As we expand to other states, relevant regulatory information will be added.