Ohio Consumer Protection
2 guides
PUCO regulations, how to file complaints, your rights as an Ohio electricity customer, and protection against unfair practices.
Know your rights: PUCO (Public Utilities Commission of Ohio) regulates both utilities and competitive suppliers. You can file complaints, dispute bills, and get help with service issues at no cost.
Consumer Protection Guides
PUCO Consumer Protection: Ohio Electricity Rights Guide 2026
PUCO certifies all Ohio electricity suppliers and handles complaints at 1-800-686-7826. They regulate AEP Ohio, Duke Energy, and FirstEnergy utilities, and enforce anti-slamming/cramming rules. File complaints online at puco.ohio.gov or contact the Ohio Consumers' Counsel at 1-877-742-5622.
How to File a PUCO Complaint: Ohio Electric Dispute Guide
File PUCO electricity complaints online at puco.ohio.gov or call 1-800-686-7826 (M-F 8am-5pm). PUCO investigates slamming, billing errors, and contract disputes against AEP Ohio, Duke Energy, FirstEnergy, AES Ohio, and all certified suppliers. Response within 3-5 business days.
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