AP Gas & Electric

AP Gas & Electric has been in the retail energy business since 2004, headquartered in Houston, Texas. They serve residential customers across 8 states including Ohio, Pennsylvania, and Massachusetts. Their thing is simplicity: fixed rates, no variable pricing games, contracts from 4 to 12 months. They hold a BBB A+ rating and have been accredited since 2018, though customer reviews are mixed (1.9-2.3 stars on energy rating sites). If you're testing the waters with a new supplier, a 4-month contract is a pretty low-risk way to start—just set a reminder before it expires, because rates can jump significantly at renewal.

Rates usually land between 8.9¢ and 10.5¢ per kWh. Where you fall depends on term length and what the market's doing when you sign up. Shorter terms (4-6 months) sometimes cost a bit more per kWh. Makes sense when you think about it. Longer terms usually get you better rates, but then you're locked in longer. Most plans don't have monthly service fees, which is nice. Some suppliers sneak in $5-10/month charges that add up.

Phone support at 1-855-438-2743. Customer reviews on BBB and energy rating sites mention long hold times and difficulty reaching representatives—a common complaint pattern. The company has 38 BBB complaints in the past 3 years (24 in the last 12 months alone). Most complaints involve billing issues and difficulty canceling or modifying service. That said, they have an A+ BBB rating, meaning they do respond to complaints eventually. If you sign up, keep documentation of everything: your contract terms, any rate promises, and confirmation numbers. Set calendar reminders before your contract ends.