Massachusetts Consumer Protection
6 guides
DPU regulations, how to file complaints, your rights as a Massachusetts electricity customer, and protection against unfair practices.
Know your rights: The Massachusetts DPU (Department of Public Utilities) regulates both utilities and competitive suppliers. You can file complaints, dispute bills, and get help with service issues at no cost.
Consumer Protection Guides
Electricity Consumer Rights: PUCO, PA PUC & DPU Guide 2026
Ohio PUCO (1-800-686-7826), Pennsylvania PUC (1-800-692-7380), and Massachusetts DPU (617-305-3500) enforce your electricity consumer rights. File slamming complaints online, cancel contracts within 7 days (OH) or 3 days (PA/MA), and verify suppliers on ElectricRates.org.
How to Avoid Electricity Scams: Door-to-Door Fraud Guide
Report electricity scams to PUCO (1-800-686-7826), PA PUC (1-800-692-7380), or MA DPU (617-305-3500). Common tactics include door-to-door slamming, fake utility robocalls, and phishing. Only use PUCO-certified suppliers verified on Apples to Apples or ElectricRates.org.
Verify Electricity Supplier License: PUCO, PA PUC, DPU Guide
Verify electricity suppliers through PUCO's certified supplier list at puco.ohio.gov, PA PUC's license search at puc.pa.gov, or MA DPU records at mass.gov/dpu. Only 70+ suppliers are PUCO-certified in Ohio. ElectricRates.org only shows verified, licensed providers.
MA DPU Consumer Protection: Massachusetts Utility Guide
The Massachusetts DPU licenses competitive suppliers and handles complaints at 617-305-3500. They regulate Eversource and National Grid, and enforce consumer protections. File complaints online at mass.gov/dpu or verify any supplier's license before signing.
Door-to-Door Electricity Scams: Red Flags & Protection Guide
Legitimate door-to-door energy sales require state licenses from PUCO, PA PUC, or MA DPU. Red flags: pressure tactics, requests for SSN/bank info, unsigned contracts. Report suspicious solicitors to PUCO (1-800-686-7826) or your local police. Compare rates safely on ElectricRates.org instead.
Energy Robocall Scams: How to Identify & Block Them 2026
Energy robocalls caused $12.5 billion in fraud losses in 2025 from 48.4 billion calls. AEP Ohio, Duke Energy, PECO, and Eversource never demand immediate payment by phone. Report scam calls to FTC (reportfraud.ftc.gov) and your state PUC. Compare rates safely on ElectricRates.org.
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