Get answers about switching electricity suppliers, saving money on your electric bill, and how our automated service works.
Simply enter your ZIP code on our homepage to check if your area is served. If you're in Ohio, we'll show you current rates and you can enroll in about 2 minutes. We handle all the paperwork and switching process automatically.
You'll need your recent electricity bill to provide your account number and current usage. We also need basic contact information and authorization to monitor and switch your electricity supplier when better rates become available.
Initial enrollment takes 2-3 minutes. Once enrolled, it typically takes 2-4 weeks for your first switch to become active on your utility bill. After that, all future switches happen automatically.
We use automated systems to check rates from all certified electricity suppliers in your area every hour. When we find a rate that's significantly better than your current one (typically saving $10+ per month), we initiate the switching process.
We'll send you a notification email with details about the new rate and estimated savings. The switch happens automatically unless you opt out within 10 days. We handle all the paperwork with your utility company.
No. Your utility company continues to deliver electricity to your home exactly as before. Only the supply portion of your bill changes - you get the same reliable service at a lower rate.
Our service is completely free. We're paid a commission by electricity suppliers when we bring them new customers. You never pay us anything - no setup fees, monthly fees, or cancellation fees.
Savings vary based on your current rate and usage, but Ohio customers typically save $15-45 per month ($180-540 annually). Larger homes with higher usage tend to see bigger savings.
No hidden fees ever. The rates we find are public rates available to all customers. We only switch you to suppliers with no early termination fees for residential customers. You can cancel our service anytime with 30 days notice.
Yes. We're a certified retail electric service provider registered with state regulatory authorities. All suppliers we work with are licensed and regulated. Your personal information is protected with bank-level encryption.
You can always switch back to your utility's default rate or choose a different supplier. Most competitive suppliers don't charge early termination fees for residential customers. We can help you switch again if needed.
We use SSL encryption and follow strict data protection protocols. Your information is only used to manage your electricity service and is never sold to third parties. We comply with all applicable privacy regulations.
Check your current rate first. If you're paying more than your utility's "Price to Compare," we can likely find you a better deal. We'll verify your current rate before making any switches to ensure you always save money.
Yes. You can cancel our monitoring service anytime with 30 days notice via email. This stops future automatic switches but doesn't affect your current electricity supplier - you'll need to contact them separately if you want to change suppliers.
Only when it makes financial sense - typically 1-3 times per year. We don't switch just to switch. Each change must save you at least $10/month to be worth the effort. Most customers see 1-2 beneficial switches annually.
Our customer service team is here to help with any additional questions.