Quick Answer
West Penn Power serves 720,000 customers in western and central Pennsylvania. The main customer service number is 1-800-686-0021. Here is every department number and the fastest ways to handle common requests.
West Penn Power Customer Service Phone Number
Main customer service: 1-800-686-0021
West Penn Power, a FirstEnergy company, serves approximately 720,000 customers across 24 counties in western and central Pennsylvania.[1] Service territory stretches from the Pittsburgh suburbs to the Allegheny Mountains.
Customer service hours: Monday through Friday, 8 AM to 6 PM ET. Automated systems available 24/7.
Before calling, have your account number ready—it is the 11-digit number on the top of your bill. You will also need the phone number on file for your account or the last four digits of the account holder's Social Security number for verification.
For the fastest service, call Tuesday through Thursday between 10 AM and 2 PM. Monday mornings and the first week of the month (when bills arrive) have the longest hold times.
Reporting a Power Outage
Power outage line: 1-888-544-4877 (available 24/7)
This is the fastest phone option for reporting outages. You can also:
Text: Text REG to 544487 to register for text alerts, then text OUT to report an outage.
Online: firstenergycorp.com/outages — report outages and view the real-time outage map.
Mobile app: The FirstEnergy app (iOS and Android) allows outage reporting and shows estimated restoration times.
Emergency — downed power lines: Call 911 first. Then call 1-888-544-4877. Never approach a downed wire. Assume all downed lines are energized.
During major storms, phone hold times spike. The outage map and text reporting are faster alternatives. West Penn Power prioritizes restoration by the number of customers affected.
Billing Questions and Payment Options
Billing inquiries: 1-800-686-0021 — Select the billing option from the phone menu.
Payment options:
- Online: firstenergycorp.com — free, posts next business day
- AutoPay: Automatic bank draft, set up online or by phone
- Phone: Call 1-800-686-0021, use automated payment (free) or speak to an agent
- Mail: Send payment with bill stub to the address printed on your bill
- In person: Authorized payment locations listed at firstenergycorp.com
Budget billing: West Penn Power offers a budget plan that averages your annual cost into equal monthly payments. Call customer service or enroll online. Great for avoiding $200+ summer or winter spikes.
Payment assistance: Ask about PCAP (Pennsylvania Customer Assistance Program) if you are struggling to pay.
Starting, Stopping, or Transferring Service
New service: 1-800-686-0021
Allow 2-3 business days for service activation at an existing address. New construction requiring meter installation takes 2-4 weeks and requires a passed electrical inspection.
Moving within West Penn Power territory? You can transfer your account online at firstenergycorp.com. Request the transfer at least 3 business days before your move date.
Closing your account: Call at least 3 days before move-out. A final meter reading will be scheduled. Your final bill arrives within 1-2 billing cycles. Security deposits (if applicable) are refunded after the final bill is settled.
Landlords: West Penn Power offers landlord agreements that keep service on between tenants. Call the commercial line for details.
Switching Electricity Suppliers Through West Penn Power
West Penn Power delivers your electricity, but you can choose who supplies it. Pennsylvania's deregulated market gives you this right.
Your current "Price to Compare" appears on your bill—this is West Penn Power's default supply rate. Any competitive rate below this number saves you money.
You do not need to call West Penn Power to switch. Enroll directly with your chosen supplier or compare rates at ElectricRates.org. Your new supplier notifies West Penn Power automatically.
The switch takes 1-2 billing cycles. Your delivery charges stay the same. Only the supply portion of your bill changes.
To return to West Penn Power's default rate, call 1-800-686-0021 or let your supplier contract expire without renewing. You are automatically returned to default service.
Online and App Alternatives to Calling
Most tasks that require a phone call can also be handled online or through the FirstEnergy app.
FirstEnergy website (firstenergycorp.com):
- View and pay bills
- Report and track outages
- Start, stop, or transfer service
- Enroll in budget billing
- View usage history
FirstEnergy mobile app: Available on iOS and Android. Offers all website features plus push notifications for outage updates.
Social media: @FirstEnergyCorp on Twitter/X for outage updates and general inquiries.
PA PUC complaints: If West Penn Power does not resolve your issue, contact the Pennsylvania Public Utility Commission at 800-692-7380 or file online at puc.pa.gov.
Frequently Asked Questions
Is West Penn Power the same as FirstEnergy?
How do I check if West Penn Power has a planned outage in my area?
Can I switch electricity suppliers if I have West Penn Power?
Looking for more? Explore all our Pennsylvania Energy guides for more helpful resources.
About the author
Consumer Advocate
Enri knows the regulations, the fine print, and the tricks some suppliers use. He's spent years learning how to spot hidden fees, misleading teaser rates, and contracts that sound good but cost more. His goal: help people avoid the traps and find plans that save money.
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Topics covered
Sources & References
- FirstEnergy - West Penn Power (FirstEnergy Corp): "West Penn Power serves approximately 720,000 customers across 24 counties in western and central Pennsylvania"Accessed Mar 2026
- PA PUC - Electric Shopping (Pennsylvania Public Utility Commission): "Pennsylvania residents have the right to choose their electricity generation supplier"Accessed Mar 2026
- FirstEnergy Outage Center (FirstEnergy Corp): "FirstEnergy provides multiple outage reporting channels across its service territories"Accessed Mar 2026
Last updated: March 26, 2026
