7.3¢/kWh lowest rate today across 721 plans

Power to Choose Texas

Most Texans overpay for electricity because they never compare. Power to Choose is the Texas consumer right, established by Senate Bill 7 in 1999, that lets residents in ERCOT-served areas (85% of the state) pick from over 100 PUCT-licensed providers. Switching takes 5 minutes, costs nothing, and your utility stays the same. The only thing that changes is the rate on your bill.

All providers are licensed by the Public Utility Commission of Texas. Comparing is free. Switching is free. No account needed. Published by ElectricRates.org, a PUCT-licensed electricity enrollment broker.

What's available at your address?

10 seconds. No account needed.

Compare rates from top Texas providers

What is the Power to Choose?

Power to Choose is the Texas consumer right, established by Senate Bill 7 in 1999, that lets residents in ERCOT-served areas (85% of the state) choose their electricity provider. The Public Utility Commission of Texas (PUCT) runs the official comparison website at PowerToChoose.org. Your utility (Oncor, CenterPoint, AEP Texas, or TNMP) still delivers power. Only the company billing you for generation changes when you switch.

Today, 721 plans are available from PUCT-licensed providers, with rates starting at 7.3¢/kWh. Read the full history and details below, or enter your ZIP code above to compare rates now.

On this page

Texas Electricity Rate Index

Updated April 14, 2026

The Texas Electricity Rate Index tracks live rates across all 721 plans available in the Texas deregulated market. Rates include energy charges and TDU delivery fees at 1,000 kWh monthly usage, the same methodology used by the PUCT on PowerToChoose.org.

Key findings: April 14, 2026

1

The lowest available rate in Texas is 7.3¢/kWh (CenterPoint territory), while the highest-cost area starts at 10.3¢/kWh (LP&L). That's a 3.0¢ spread driven entirely by TDU delivery charges.

2

TNMP customers pay 33% more in delivery charges than Oncor customers ($79.95/mo vs. $60.23/mo at 1,000 kWh). You can't shop around for this part of your bill.

3

There are 721 plans available across 6 utility territories. PowerToChoose.org lists them all, but only shows costs at 500, 1,000, and 2,000 kWh, not your actual usage.

4

Plans with "bill credits" can advertise rates 25–40% lower than what most households actually pay. A plan showing 9.5¢/kWh at 1,000 kWh can cost over 13¢/kWh at 800 kWh once the credit disappears.

Source: PUCT-licensed providers. Rates reflect lowest available all-in cost at 1,000 kWh/month including TDU delivery charges. Updated daily.

Top Texas Electricity Plans

These are the lowest-priced plans in each service area right now. Rates include all charges—energy and delivery—at 1,000 kWh/month. Enter your ZIP code above for plans specific to your address.

Loading plans for Oncor...

TDU delivery charges by utility

Every Texas electricity bill includes TDU (Transmission and Distribution Utility) delivery charges. TDU delivery charges are set by the PUCT and are the same regardless of which provider you choose. TDU charges are the part of your bill you cannot shop around.

Source: PUCT Tariff for Delivery Service. TDU charges are regulated by the Public Utility Commission of Texas and are the same regardless of which retail electric provider you choose. Customer counts are approximate.

Why PowerToChoose rates don't match your bill

PowerToChoose.org shows rates at exactly 500, 1,000, and 2,000 kWh. Providers know this, and they structure "bill credits" ($50–$75 discounts that only trigger at those exact thresholds) to make their plans look cheap at those three numbers. Use 800 kWh instead of 1,000? The credit vanishes and your actual rate can nearly double. Here's what that looks like on a real bill.

Worked example: A bill-credit plan in CenterPoint (Houston)

Energy charge: 5.0¢/kWh • Bill credit: $75 at 1,000+ kWh • CenterPoint delivery: $64.90/mo

800 kWh 11.6¢/kWh
$40 energy + $52.90 delivery, no credit
1,000 kWh 4.0¢/kWh
$50 energy − $75 credit + $64.90 delivery
1,200 kWh 5.2¢/kWh
$60 energy − $75 credit + $76.90 delivery

The gap: At 800 kWh the actual rate is 11.6¢/kWh — nearly double the 4.0¢ advertised on PowerToChoose.org. The plan only looks cheap at exactly 1,000 kWh where the credit kicks in.

This is why comparing at your actual usage matters. PowerToChoose.org only shows rates at 500, 1,000, and 2,000 kWh. Three data points designed to make bill-credit plans look competitive. Enter your ZIP code above to see what plans actually cost at your usage level.

About this data

Rate data is aggregated from all PUCT-licensed retail electric providers in Texas. TDU delivery charges are sourced from PUCT tariff filings. All rates are calculated at 1,000 kWh monthly usage including energy charges, TDU delivery fees, and base charges. Data refreshes daily. For questions about methodology, contact us.

How Texas electricity deregulation created consumer choice

Power to Choose is not just a website. It's a Texas consumer right. The Texas legislature passed Senate Bill 7 in 1999 and deregulated the state's electricity market on January 1, 2002. Since then, Texans in ERCOT-served areas (85% of the state) can compare rates from dozens of PUCT-licensed providers and switch anytime.

Texas electricity deregulation works like choosing a phone carrier. Your utility company (Oncor, CenterPoint, AEP Texas, or TNMP) still delivers power through the same lines. That part never changes. But Texas residents get to pick which company sells electricity and at what rate. The infrastructure stays the same. The plan and price are up to you.

Before 2002, Texas households were locked into whichever monopoly utility served their area. No competition. No alternatives. Today, over 100 retail electric providers compete for your business with different rates, contract terms, and renewable energy options. That competition is why Texas residential electricity rates run 12% below the national average, according to the U.S. Energy Information Administration's 2025 state electricity profile.

How Texas electricity deregulation works

Utility: Delivery (You can't choose)

Your utility company owns the power lines and delivers electricity to your home. Your address determines your utility—you cannot switch utilities.

Major Texas utilities: Oncor, CenterPoint, AEP Texas, TNMP

Texas

Provider: Supply (Your choice!)

Your electricity provider sells you electricity. Texas deregulation gives every resident in an ERCOT-served area the power to choose and switch providers anytime to get a better rate.

Dozens of providers: TXU, Reliant, Gexa, Rhythm, and many more

What happens when you switch?

1

You choose a new provider

Compare rates and pick a plan

2

They handle the switch

No calls to your old provider needed

3

Same power, new rate

No service interruption ever

Types of electricity plans in Texas

Texas Power to Choose options include several plan types. Understanding the differences helps you pick the right one for your budget and lifestyle.

Fixed-rate plans

Your per-kWh rate stays the same for the entire contract term, typically 6-36 months. Fixed-rate plans protect you from wholesale market spikes.

Best for: Budget certainty, especially during summer

Read the guide →

Variable-rate plans

Your rate changes monthly based on wholesale electricity prices. Variable-rate plans have no contract, so you can cancel anytime without a fee.

Best for: Short-term flexibility, low-usage months

Read the guide →

Indexed plans

Your rate is tied to a public index (usually wholesale ERCOT prices) plus a fixed margin. Indexed plans are transparent but unpredictable.

Best for: Experienced shoppers who track market prices

Read the guide →

Prepaid plans

Pay for electricity in advance, similar to a prepaid phone. Prepaid plans require no credit check, no deposit, and no long-term contract.

Best for: No credit check needed, pay-as-you-go budgeting

Read the guide →

Renewable energy plans

100% of your electricity usage is offset by renewable energy credits (RECs) from Texas wind and solar farms. Texas ranks first in the nation for wind power generation and top five for solar, and green plans are often price-competitive with conventional options.

Best for: Environmentally conscious consumers

Read the guide →

Free nights & weekends

Some providers offer free electricity during off-peak hours (typically 9 PM - 6 AM) in exchange for a higher daytime rate. Savings depend on when you use the most power.

Best for: Night owls, EV charging, off-peak heavy usage

Read the guide →

Time-of-use (TOU) plans are a broader category that includes free nights and weekends. TOU plans charge different rates based on the time of day: lower rates during off-peak hours (nights and weekends) and higher rates during peak demand (weekday afternoons in summer). Some TOU plans also offer flat-billing tiers where you pay a fixed monthly amount based on a usage bracket.

How to exercise your power to choose

Switching electricity providers in Texas takes about 5 minutes. Here's the process from start to finish.

1

Enter your ZIP code

Your ZIP determines your utility (TDU) and which plans are available. Different utility areas have different delivery charges.

2

Compare all-in rates

Look at the total cost including TDU delivery, not just the advertised energy charge. Read the EFL for each plan.

3

Pick a plan & enroll

Choose fixed-rate for predictability or variable for flexibility. Enroll online. Your new provider handles the switch with your utility.

4

Save: same power, lower rate

Service switches in 1–3 business days. No interruption, no truck roll. Your utility still delivers power through the same lines.

Start with step 1. Enter your ZIP:

Power to Choose alternatives & comparison tools

PowerToChoose.org lists every plan but can't tell you which one is actually cheapest for your home. These six tools can — including us. We ranked them honestly.

Power to Choose logo

PowerToChoose.org

Official PUCT Website

The state-run comparison website created by the Public Utility Commission of Texas. PowerToChoose.org lists every registered provider and every available plan.

  • Complete list of all PUCT-licensed providers
  • Official Electricity Facts Labels (EFLs)
  • REP Industry Scorecard (quarterly complaint ratings)
  • × Rates shown only at 500, 1,000, and 2,000 kWh, not your actual usage
  • × Providers can use bill credits to artificially lower displayed rates
  • × Hundreds of plans to sort through with no personalized ranking
  • × Cannot enroll directly, redirects to each provider's website
See all plans on PowerToChoose.org →
Texas

ElectricRates.org

Faster Comparison Tool

A streamlined way to exercise your power to choose. ElectricRates.org shows rates from PUCT-registered providers with actual costs calculated for your home.

  • Same PUCT-registered providers
  • Costs calculated for your energy habits
  • Delivery charges included in total
  • Enroll online in minutes

"Switched from scrolling through PowerToChoose for an hour to finding my plan in 2 minutes. Saved $40/month."

— Sarah M., Houston

PowerToChoose.org and ElectricRates.org access the same market. PTC is the official source with complete regulatory documentation. ElectricRates.org is faster for finding the lowest rate at your actual usage. Different tools, same providers.

How all the comparison tools stack up

Tool Custom Usage Direct Enrollment Provider Ratings Best For
PowerToChoose.org No (500/1K/2K only) No (links out) PUCT scorecard EFL docs (mostly smaller providers)
ElectricRates.org Yes Yes Yes Fastest comparison + enrollment
Compare Power Yes Yes Yes #1 rated energy marketplace in Texas
SaveOnEnergy Yes Yes Limited Large provider selection
ElectricityPlans Yes Yes Limited Usage-based EFL summaries
Energy Ogre Yes (managed) Yes (managed) Yes Hands-off ($120/yr subscription)

Why do alternatives exist if PTC is official?

PowerToChoose.org charges providers nothing to list plans, but that doesn't mean every provider shows up. Major names like TXU Energy, Reliant, and Green Mountain largely skip PTC. They compete on brand, customer service, and loyalty programs rather than racing to the bottom on price. What you'll mostly find on PowerToChoose.org are smaller, price-first providers. Comparison sites like ElectricRates.org and ComparePower.com include the big-name providers alongside smaller ones, calculate your actual monthly cost at any usage level, filter out gimmick plans, and let you enroll without leaving the site.

How to read PowerToChoose.org results

PowerToChoose.org lists every electricity plan available in Texas, but the results can be misleading without context. The PUCT requires providers to display rates at three fixed usage levels (500, 1,000, and 2,000 kWh), but the average Texas home uses about 1,300 kWh monthly. Providers exploit this by structuring bill credits that make rates look artificially low at exactly those thresholds.

Do this

  • Filter by fixed-rate plans first. Variable and indexed plans can spike during summer when demand is highest.
  • Compare the 1,000 kWh column. This is closest to average Texas household usage and the hardest for providers to game.
  • Check the REP complaint scorecard. The PUCT publishes quarterly complaint ratings. Five dots means the fewest complaints per customer.
  • Read the full EFL before enrolling. The Electricity Facts Label shows base charges, usage credits, and early termination fees that advertised rates hide.
  • Look at contract length. Match the term to your situation. Lease ending in 8 months? Pick a 6-month plan.

Avoid this

  • Don't sort by lowest price and pick the first result. The cheapest advertised rate often relies on bill credits that require exact usage levels to trigger.
  • Don't ignore the base charge. Some plans show a low per-kWh rate but add a $10–$15 monthly base charge that raises the effective cost.
  • Don't skip provider reviews. A company with rock-bottom rates but a history of billing errors and poor customer service will cost you more in frustration.
  • Don't assume "free nights" saves money. Free night plans charge higher daytime rates that often exceed what you save overnight unless most of your usage is after 9 PM.
  • Don't enroll without confirming the contract start date. Some providers start billing immediately, others wait for your next meter read cycle.

5 mistakes to avoid when choosing an electricity provider

Texas gives you 400+ plans to choose from. That's the upside of deregulation, but it also means nobody's going to stop you from picking a bad one. Here are the five most expensive mistakes we see.

1

Comparing only the advertised rate

A plan advertising 8.5¢/kWh might actually cost you 12.8¢ at 800 kWh because the bill credit only kicks in at 1,000. Advertised rates exclude TDU delivery charges, base fees, and usage credits. Always compare the all-in cost at your actual monthly usage. The Electricity Facts Label (EFL) shows the true rate at 500, 1,000, and 2,000 kWh. See our bill math breakdown for a worked example.

2

Letting your contract expire without shopping

Your provider will send a contract expiration notice at least 30 days before your plan ends. Ignore it and you'll roll onto a variable rate that can be 30-50% higher than what you were paying. Set a calendar reminder and start comparing new plans 2-3 weeks before your end date.

3

Ignoring the early termination fee

Every fixed-rate plan lists its early termination fee (ETF) on the Electricity Facts Label, usually $50–$200. If you're not sure you'll stay at the same address or want flexibility, pick a shorter term (6 or 12 months) or go month-to-month to avoid the ETF entirely.

4

Falling for "free nights" without checking the math

Free nights and weekends plans give you free electricity during off-peak hours, but the daytime rate is usually much higher. Unless you genuinely use most of your electricity at night (EV charging, running pool pumps), a standard fixed-rate plan often costs less overall.

5

Choosing the cheapest plan without checking provider reviews

The lowest rate doesn't always mean the best experience. Check the PUCT REP complaint scorecard, which rates every Texas provider on a five-dot scale based on complaints per customer. A provider with slightly higher rates but five dots on the scorecard (fewest complaints) and excellent billing practices is almost always worth the difference.

Who has the power to choose in Texas?

Deregulated areas (85% of Texas)

Texans in deregulated areas served by ERCOT have the freedom to choose their electricity provider. Deregulated areas include Dallas, Houston, Fort Worth, Corpus Christi, and most cities in North, Central, and Southeast Texas. Lubbock joined the deregulated market in 2023 through LP&L (Lubbock Power & Light), becoming the most recent Texas city to gain electricity choice.

Utilities in deregulated areas: Oncor, CenterPoint, AEP Texas Central, AEP Texas North, TNMP, LP&L (Lubbock)

Municipal & co-op areas (15% of Texas)

Some Texas cities operate their own municipal utilities and did not opt into deregulation. Residents of these areas get electricity from their city-owned utility and cannot switch providers.

Major municipal areas: Austin (Austin Energy), San Antonio (CPS Energy), El Paso (El Paso Electric)

Not sure if your area is deregulated? Enter your ZIP code at the top of this page. If plans are available, you have the power to choose.

Power to Choose for residential customers

The average Texas household uses about 1,000 kWh per month, according to the U.S. Energy Information Administration's 2025 state electricity profile. At that usage level, the difference between the cheapest and most expensive plans in the same service area can be $50–80/month. That's $600+ per year in potential savings based on current rate spreads in the ElectricRates.org rate index. Homeowners and renters in ERCOT-served areas have equal access to all residential plans, and all five major utilities have deployed smart meters that let you download actual usage data through the "Green Button" feature.

Does Power to Choose include natural gas?

Power to Choose covers electricity only, not natural gas. Texas does not have a comparable deregulated market for residential natural gas. Utilities like Atmos Energy and CenterPoint Gas remain the sole option. Texas households spend 2–3x more on electricity than natural gas, especially during summer, so locking in a competitive electricity rate is the single most effective way to reduce overall energy costs.

Power to Save: reducing your bill beyond switching

The PUCT also operates a Power to Save program that helps Texas consumers reduce energy consumption through savings calculators, Energy Star tips, ERCOT grid status alerts, and small business conservation programs. The most effective combination: lock in a competitive fixed rate, then reduce the number of kWh you consume each month. Texas households that switch providers and improve efficiency can cut electricity costs by 30% or more, according to the U.S. Department of Energy's Energy Saver program.

A brief history of your power to choose

1999

Senate Bill 7 Passes

Texas legislature votes to restructure the electricity market, separating generation, transmission, and retail sales into competitive segments.

2002

Deregulation Takes Effect

At midnight on January 1st, the Texas electricity market opens to competition. Providers immediately offer rates 6% below the previous regulated price.

2002

PowerToChoose.org Launches

The PUCT creates the official comparison website to help consumers navigate the new competitive market.

2021

Winter Storm Uri

In February 2021, a record winter storm caused widespread power outages across Texas. Wholesale electricity prices spiked to the $9,000/MWh cap. Customers on variable and indexed plans saw massive bills. The crisis led to PUCT reforms, new weatherization requirements, and greater consumer awareness about the importance of fixed-rate plans.

2023

Lubbock Joins Deregulation

Lubbock Power & Light (LP&L) completed its transition to ERCOT, making Lubbock the most recent Texas city to join the deregulated electricity market. Lubbock residents gained the power to choose their electricity provider for the first time.

Texas state outlineToday

Competitive Market, 85% of Texas

More than two decades later, Texas has one of the most competitive electricity markets in the nation. When deregulation began in 2002, the average residential rate was 8.05¢/kWh. Today, Texas residential electricity rates are 12% below the national average, according to the U.S. Energy Information Administration. Over 100 retail electric providers now compete across six utility service areas.

Statistics verified:

Texas Electricity Rates

Real-time electricity rates and trends from the U.S. Energy Information Administration. Compare live Texas electricity rates → or use these charts in your own content. Click "Embed this chart" to get the code.

Free to embed on any website. Attribution link included automatically.

Texas Electricity Companies

Texas has over 100 PUCT-licensed retail electricity providers competing for your business. That competition means better rates, more plan variety, and stronger customer service than regulated monopoly states. Here are the top-rated companies based on customer reviews, pricing, and overall track record.

Ratings based on Google Reviews, BBB scores, pricing competitiveness, and contract flexibility. See all Texas electricity companies →

Company Rating Reviews Best For Green Prepaid
Gexa 4.5 /5 8,950 Best Renewable Value
Reliant 4.4 /5 12,850 Best for Rewards
Rhythm 4.4 /5 2,800 Best Modern Experience
Green Mountain 4.3 /5 7,200 Best for Green Energy
TXU 4.2 /5 15,420 Best for Customer Service
4Change 4.1 /5 3,800 Best for Social Impact
Chariot 4.1 /5 650 2024 REP of the Year
TriEagle 4 /5 3,200 Best Simple Fixed Rate

Power to Choose Texas: Common questions

Getting Started

Can I switch electricity providers in my area?

Texas residents in deregulated areas served by ERCOT (about 85% of Texas) can switch providers. Enter your ZIP code above to find out. Austin, San Antonio, and El Paso have municipal utilities that do not participate in retail choice.

How long does it take to switch electricity providers in Texas?

Switching Texas electricity providers typically takes 1–3 business days after enrollment. The new retail electric provider coordinates the switch with the local utility (Oncor, CenterPoint, AEP Texas, or TNMP). No action is needed beyond signing up. Texas customers receive a confirmation email with the start date.

Will my power go out when I switch?

No. Same wires, same utility, same power. Your utility company (Oncor, CenterPoint, AEP Texas, or TNMP) keeps delivering electricity through the same lines. Only the company on your bill changes. No truck roll, no new meter, no interruption.

Can renters choose their electricity provider in Texas?

Same rights as homeowners. If you're the account holder at your address, you can pick any provider you want. Texas landlords cannot restrict your choice of electricity provider. It's your meter, your plan.

How do I set up electricity when moving to Texas?

Texas residents moving to a deregulated area need to choose an electricity provider before move-in day. Enter your new ZIP code on ElectricRates.org or PowerToChoose.org to see available plans. Select a provider, provide your move-in date and new address, and the provider will coordinate service activation with your local utility (Oncor, CenterPoint, AEP Texas, or TNMP). Most providers can activate service within 1–3 business days. If you're moving from out of state, you do not need a Texas ID to sign up. Just your new address and a valid ID.

Rates & Costs

What is a good electricity rate in Texas in 2026?

A good electricity rate in Texas in 2026 is between 7¢ and 10¢ per kWh for a fixed-rate plan at 1,000 kWh monthly usage, including all delivery charges. Rates below 8¢/kWh are considered excellent. Rates vary by utility service area. CenterPoint (Houston) and Oncor (Dallas) areas typically have the lowest rates because of higher population density and more provider competition. Check current rates for your ZIP code to see what's available today.

How much can I save by switching?

Texas households typically save 10–25% by switching from variable rates or expired contracts to competitive fixed-rate plans, based on ElectricRates.org enrollment data from 2025–2026. Actual savings depend on the current rate and monthly energy usage. Enter your ZIP code to see current rates in your area.

Is there a fee to switch providers?

Switching is free. The only potential cost: if you're breaking a fixed-rate contract early, you may owe an early termination fee (typically $50–$200). Month-to-month and variable-rate plans? No fee, ever. If your contract is ending soon, there's no fee at all. Just pick a new plan before the end date.

Can I cancel my electricity plan without a fee?

Month-to-month and variable-rate plans have no cancellation fee. Fixed-rate contracts may have an early termination fee, typically $50-$200. The exact fee amount is listed on your Electricity Facts Label (EFL).

What happens when my electricity contract expires?

Your rate jumps — sometimes by 30–50%. Most providers quietly roll you onto an expensive month-to-month variable rate. They're required to send a notice 30 days before your contract ends, but they're counting on you not reading it. Set a calendar reminder and start comparing new plans 2–3 weeks before your end date.

How It Works

What's an EFL and why does it matter?

The Electricity Facts Label is a standardized document Texas requires for every plan. It shows actual rates at 500, 1000, and 2000 kWh usage levels—not just advertised rates. Always compare EFL rates to understand true costs.

What is an ESID number in Texas?

An ESID (Electric Service Identifier) is a unique number assigned to your meter by ERCOT. Your ESID identifies your specific electrical connection and determines which utility delivers your power. You can find your ESID on your electricity bill or through the ESID lookup tool.

Can I get electricity in Texas with no credit check?

Yes. Several Texas providers offer prepaid electricity plans with no credit check, no deposit, and no long-term contract. You pay in advance and add funds as needed. Prepaid plans are a good option if you have no credit history or want to avoid a deposit.

Does Power to Choose apply to businesses?

Yes, but differently. Texas commercial and industrial customers in deregulated areas can choose their electricity provider, just like residential customers. However, PowerToChoose.org focuses on residential plans. Texas businesses typically get custom rate quotes based on their usage profile, demand patterns, and contract size. Commercial rates in Texas are generally 20–30% lower than residential rates per kWh. Learn how to read your commercial electric bill or understand demand charges before shopping for a business plan.

Tools & Consumer Protection

Is PowerToChoose.org legit?

PowerToChoose.org is the official electricity comparison website operated by the Public Utility Commission of Texas (PUCT). The PUCT created PowerToChoose.org in 2002 when the Texas electricity market deregulated. Every retail electric provider listed on PowerToChoose.org holds a valid PUCT license.

What are the best Power to Choose alternatives?

The main Power to Choose alternatives are ElectricRates.org, SaveOnEnergy, ElectricityPlans, and Energy Ogre. Each lets you compare Texas electricity plans with custom usage calculations, provider ratings, and direct enrollment, features that PowerToChoose.org doesn't offer. PTC remains the most comprehensive listing (every provider, every plan), but alternatives are faster for finding the best plan for your specific usage. See the full comparison table above.

What is the PUCT REP complaint scorecard?

The PUCT publishes a quarterly REP Industry Scorecard that rates every retail electric provider in Texas based on complaint volume per customer. The scorecard uses a five-dot system. Five dots means the fewest complaints relative to customer count. Texas electricity shoppers should check the scorecard before choosing a provider, since the lowest rate means nothing if the company has a history of billing errors, unauthorized charges, or poor customer service. The scorecard is available on puc.texas.gov.

How do I file a complaint against my Texas electricity provider?

Texas electricity customers can file complaints with the Public Utility Commission of Texas (PUCT) by calling (512) 936-7000, emailing consumer@puc.texas.gov, or submitting a complaint online at puc.texas.gov. The PUCT investigates complaints about billing disputes, unauthorized switches (slamming), service quality, and deceptive marketing. Texas customers should first attempt to resolve issues directly with their provider, then escalate to the PUCT if unresolved.

Public Utility Commission of Texas (PUCT)

The PUCT regulates Texas electricity providers and handles consumer complaints:

Phone

(512) 936-7000

Mail

1701 N. Congress Ave, P.O. Box 13326
Austin, TX 78711-3326

Texas state outline

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Reviews

"Lots of options for my area. Info was clear and helped me pick the right plan."

Kim C.
Houston, TX

"Super easy. So easy I thought I missed a step. Nope, just done."

Lacey S.
Dallas, TX

"Didn't know so many plans existed. Found one with bill credits that works great for us."

Mike W.
Austin, TX
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