TXU Energy

Best for Customer Service 100% Green

Texas's largest electricity provider with 140+ years of history

4.2/5 (15,420 reviews)
Founded 1882
13.5¢
Vistra Corp.
PUCT #10004
144+ Years
Irving, TX
Updated 2025-12-29

Available Plans

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Overview

13.5¢
Avg Rate
4.2/5
Rating
12-12 mo.
Terms
100%
Green
Plan Types: Fixed Variable Free Nights Prepaid 100% Green Solar Buyback

Pros & Cons

Strengths

6
  • 143 years in Texas electricity - unmatched track record
  • Free Nights and Solar Days plans are genuinely innovative
  • 60-day satisfaction guarantee lets you try before committing
  • 24/7 customer support available
  • Excellent mobile app for usage tracking and bill pay
  • Part of Vistra Corp (owns power plants) - vertically integrated

Watch Out For

5
  • Generally more expensive than budget providers like Gexa
  • $150 early termination fee on most fixed plans
  • Tiered pricing can surprise high-usage customers
  • Some plans have $9.95 monthly base charge
  • Free Nights plans have higher daytime rates

About TXU

TXU Energy is Texas's oldest and largest electricity provider, tracing its roots back to 1882. Today, they serve more residential customers in Texas than any other company—over 2 million households trust TXU for their electricity. As part of Vistra Corp., a Fortune 500 company that actually owns and operates power plants, TXU has supply chain advantages that pure retail providers can't match. This vertical integration shows in their product innovation: they pioneered the Free Nights concept where electricity between 9pm and 6am is genuinely free. But that brand heritage and infrastructure comes at a cost. TXU rates typically run higher than budget-focused competitors like Gexa or Frontier. The question isn't whether TXU is good—it's whether the premium is worth it for your household.

Plans & Pricing

TXU offers the widest variety of plan types in Texas: Fixed Rate Plans: Lock in your rate for 12-36 months. Simple and predictable, but typically higher than budget competitors. Free Nights Plans: Genuinely free electricity from 9pm-6am. The catch? Daytime rates are higher to compensate. Great for EV charging, night owls, or running appliances overnight. Solar Days: 100% renewable energy with free weekend electricity. Premium pricing but genuine green energy. Prepaid/TXU Simple: Pay-as-you-go with no credit check. Daily text updates on your balance. Most plans include a 60-day satisfaction guarantee—if you're unhappy, you can switch to a different TXU plan without paying the early termination fee.

Rate Analysis

TXU's rates typically run 11¢ to 16¢ per kWh—about 5-15% higher than budget providers like Gexa or Frontier. Why pay more? You're paying for: - The largest customer service infrastructure in Texas - 24/7 phone support that actually answers - A 143-year track record of reliability - Innovative products like Free Nights Watch out for tiered pricing: Many TXU plans charge different rates based on usage levels. The advertised rate at 2000 kWh might be much lower than what you'll pay at 1200 kWh. Always calculate your actual expected cost. Free Nights math: If you can shift 40%+ of your usage to nighttime hours, Free Nights plans can save money. For daytime-heavy households, they'll cost more.

Customer Feedback

What Customers Like

"Switched to Free Nights plan and my bill dropped $40/month. I run the dishwasher and laundry after 9pm now. The app makes it easy to track."

Google Reviews

"Been with TXU for 8 years through two houses. Never had a billing issue, and when I call customer service, someone actually answers within 5 minutes."

Google Reviews

Common Concerns

"The tiered rates got me. Advertised rate was 11¢ but my bill worked out to over 15¢/kWh. Fine print matters."

BBB

"Solid service but definitely pricier than competitors. When I compared to Gexa, I was paying about $30/month more for similar usage."

Google Reviews

Frequently Asked Questions

Is TXU Energy a good electricity company?

TXU Energy is one of the most established providers in Texas with a 143-year track record. They have strong reviews on Google and BBB and offer 24/7 customer support. However, their rates are typically 5-15% higher than budget competitors. TXU is a good choice if you value reliability and customer service over absolute lowest price.

Source: Google PAA

How do TXU Free Nights plans work?

TXU Free Nights plans provide genuinely free electricity from 9pm to 6am. The tradeoff is higher daytime rates. This works well if you can shift 40%+ of usage to nighttime—EV charging, running appliances overnight, etc. For daytime-heavy households, Free Nights may cost more than a simple fixed-rate plan.

Source: Google PAA

Does TXU have an early termination fee?

Yes, most TXU fixed-rate plans have a $150 early termination fee. However, TXU offers a 60-day satisfaction guarantee on select plans—you can switch to a different TXU plan within 60 days without paying the ETF.

Source: TXU Website

Similar Providers

Sources

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Last updated 2025-12-29. Written by ElectricRates.org Editorial Team.