TXU Energy
Best for Customer Service 100% GreenTexas's largest electricity provider with 140+ years of history
Available Plans
Overview
Pros & Cons
Strengths
6- 143 years in Texas electricity - unmatched track record
- Free Nights and Solar Days plans are genuinely innovative
- 60-day satisfaction guarantee lets you try before committing
- 24/7 customer support available
- Excellent mobile app for usage tracking and bill pay
- Part of Vistra Corp (owns power plants) - vertically integrated
Watch Out For
5- Generally more expensive than budget providers like Gexa
- $150 early termination fee on most fixed plans
- Tiered pricing can surprise high-usage customers
- Some plans have $9.95 monthly base charge
- Free Nights plans have higher daytime rates
About TXU
TXU Energy is Texas's oldest and largest electricity provider, tracing its roots back to 1882. Today, they serve more residential customers in Texas than any other company—over 2 million households trust TXU for their electricity. As part of Vistra Corp., a Fortune 500 company that actually owns and operates power plants, TXU has supply chain advantages that pure retail providers can't match. This vertical integration shows in their product innovation: they pioneered the Free Nights concept where electricity between 9pm and 6am is genuinely free. But that brand heritage and infrastructure comes at a cost. TXU rates typically run higher than budget-focused competitors like Gexa or Frontier. The question isn't whether TXU is good—it's whether the premium is worth it for your household.
Plans & Pricing
TXU offers the widest variety of plan types in Texas: Fixed Rate Plans: Lock in your rate for 12-36 months. Simple and predictable, but typically higher than budget competitors. Free Nights Plans: Genuinely free electricity from 9pm-6am. The catch? Daytime rates are higher to compensate. Great for EV charging, night owls, or running appliances overnight. Solar Days: 100% renewable energy with free weekend electricity. Premium pricing but genuine green energy. Prepaid/TXU Simple: Pay-as-you-go with no credit check. Daily text updates on your balance. Most plans include a 60-day satisfaction guarantee—if you're unhappy, you can switch to a different TXU plan without paying the early termination fee.
Rate Analysis
TXU's rates typically run 11¢ to 16¢ per kWh—about 5-15% higher than budget providers like Gexa or Frontier. Why pay more? You're paying for: - The largest customer service infrastructure in Texas - 24/7 phone support that actually answers - A 143-year track record of reliability - Innovative products like Free Nights Watch out for tiered pricing: Many TXU plans charge different rates based on usage levels. The advertised rate at 2000 kWh might be much lower than what you'll pay at 1200 kWh. Always calculate your actual expected cost. Free Nights math: If you can shift 40%+ of your usage to nighttime hours, Free Nights plans can save money. For daytime-heavy households, they'll cost more.
Customer Feedback
What Customers Like
"Switched to Free Nights plan and my bill dropped $40/month. I run the dishwasher and laundry after 9pm now. The app makes it easy to track."
Google Reviews
"Been with TXU for 8 years through two houses. Never had a billing issue, and when I call customer service, someone actually answers within 5 minutes."
Google Reviews
Common Concerns
"The tiered rates got me. Advertised rate was 11¢ but my bill worked out to over 15¢/kWh. Fine print matters."
BBB
"Solid service but definitely pricier than competitors. When I compared to Gexa, I was paying about $30/month more for similar usage."
Google Reviews
Frequently Asked Questions
Is TXU Energy a good electricity company?
TXU Energy is one of the most established providers in Texas with a 143-year track record. They have strong reviews on Google and BBB and offer 24/7 customer support. However, their rates are typically 5-15% higher than budget competitors. TXU is a good choice if you value reliability and customer service over absolute lowest price.
Source: Google PAA
How do TXU Free Nights plans work?
TXU Free Nights plans provide genuinely free electricity from 9pm to 6am. The tradeoff is higher daytime rates. This works well if you can shift 40%+ of usage to nighttime—EV charging, running appliances overnight, etc. For daytime-heavy households, Free Nights may cost more than a simple fixed-rate plan.
Source: Google PAA
Does TXU have an early termination fee?
Yes, most TXU fixed-rate plans have a $150 early termination fee. However, TXU offers a 60-day satisfaction guarantee on select plans—you can switch to a different TXU plan within 60 days without paying the ETF.
Source: TXU Website
Similar Providers
Reliant Energy
90-day satisfaction guarantee
Similar pricing to TXU but with a longer satisfaction guarantee (90 days vs 60). Also offers Free Nights plans.
Gexa Energy
100% renewable at low prices
Typically 15-20% cheaper than TXU with 100% renewable energy. Less plan variety but better value.
Green Mountain Energy
Oldest 100% renewable provider
Similar pricing to TXU but 100% renewable. Better if green energy matters to you.
Frontier Utilities
Low rates with bilingual support
Often 10-15% cheaper than TXU with no-frills service. Great for budget-conscious customers.
Sources
Verified- PUCT Provider Search · 2025-12-29
- Power to Choose · 2025-12-29
- TXU Energy Website · 2025-12-29
- BBB Profile · 2025-12-29
Last updated 2025-12-29. Written by ElectricRates.org Editorial Team.