WGL Energy
AltaGas-backed, 25+ years in Mid-Atlantic energy
Overview
Available Plans
Before You Sign
Strengths
5- BBB A+ rating and accredited since 2012
- AltaGas-backed with 100,000+ electricity customers
- 25+ year track record in Mid-Atlantic energy
- Can bundle electricity and gas from one company
- Only 10 BBB complaints in 3 years (relatively low)
Watch Out For
4- PissedConsumer rating: 1.6/5 stars (48 reviews)
- Some complaints about aggressive telemarketing (36 calls in 5 weeks reported)
- Reports of rates not matching promised savings
- MD Energy Ratings: 1.0/5 average score
About WGL
WGL Energy is a 25+ year-old energy supplier headquartered in Vienna, Virginia. They're now part of AltaGas, which acquired them in 2018. (Don't confuse them with Washington Gas, their sibling utility company founded in 1848—WGL Energy is the competitive retail arm.) They serve 100,000+ electricity customers across Ohio, Pennsylvania, Maryland, Virginia, Delaware, DC, and New Jersey. Their BBB profile is solid: A+ rating, accredited since 2012, only 10 complaints in 3 years. The mixed reviews come from third-party sites. PissedConsumer shows 1.6/5 stars with complaints about telemarketing and rates not matching promises. One BBB complaint documented 36 sales calls in 5 weeks. If you sign up, do it online—not after a persistent phone campaign.
How Pricing Works
Rates run between 9.5¢ and 11.0¢ per kWh. Middle of the pack. The main advantage isn't necessarily price. It's stability and the option to bundle services. If you're already using them for gas (or want to), consolidating makes life simpler. 12 and 24 month terms. Green energy options if you want them. No monthly fees on standard plans.
Customer Support
Their dedicated line is 1-833-61-ENERGY. As an AltaGas company, they have corporate-level customer service infrastructure. The telemarketing is the main pain point. One 2024 BBB complaint documented 36 calls from September to October—and WGL responded that their telesales vendor "complied with all regulations." Legal? Apparently. Annoying? Very. For actual service issues, they're middle-of-the-road. They answer, they handle problems, nothing spectacular. If you want WGL, sign up on their website and consider blocking their sales number.
Customer Feedback
What Customers Like
Common Concerns
Sources
Verified- BBB Profile · 2024-12-24
- PissedConsumer · 2024-12-24
- MD Energy Ratings · 2024-12-24
- WGL Energy Website · 2024-12-24
- PUCO Apples to Apples · 2024-12-24
Last updated 2024-12-24